My experience in online purchase

I purchased some electronic items and books online on a few occasions in the last 4-5 years. Till date my experience was good. However, recently I booked a tablet at a website as it was the lowest price compared to other sites. Some reviews in the site showed satisfied customers. However, I did not get the item in the committed 21 days period. 

Meanwhile, I came to know about several complaints on this online shopping site in several complaint forums. I contacted the customer care and they promptly registered and sent a mail and then I got a mail from business executive saying that the product is much in demand and they need another 7-8 business days for delivery. I contacted once again after a week and this time my mail to a contact mail ID resulted in automated reply to file complaint through their website, in which I did not register while ordering the tablet. After some attempts with customer care, finally I got the item. 

The above experience taught me a lesson to search for complaints on the site which we want to use in internet, so that we can take an informed decision.

There is a website www.akosha.com in which one can file their complaint against the companies. Depending upon the work, they do for free or charge some amount. The representatives will try to resolve the issue and if not possible at the end, they help the aggrieved to file complaint in local consumer forum.