Obtaining correct information during the incident investigation from concerned persons including witnesses and management is vital. Many times, it will be very difficult due to noncooperation. The main reason is the fear of being implicated and possible punishment in the form of censure, transfers, loss of pay rise, loss of promotion, etc and rarely termination and legal punishment. Information also will not come when the person conducting investigation is rude. Also, field personnel are apprehensive of rebuke from their managers for passing the Information as everyone in the line tries to save their skin from possible future actions. It is really a detective job.
Persons talked need to be assured of no action as the sole purpose of investigation is NOT FAULT FINDING BUT ROOT CAUSE ANALYSIS to take corrective and preventive actions. It can be due to issue of design, layout, equipment, instrumentation, procedures, qualification, skills, training, behavior,etc.
Unless the reasons are criminal, which need to be addressed sternly, all other reasons are to be dealt internally by involving everyone, and monitored.
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